Ordering Information |
Where are you? |
We're right there! Just click on the map and the excellent Google maps will show you where to go.
|
| |
How do I order? |
The easiest way to order is to pick up the phone and give us a call on 01670 822085
Or we now have a new Paypal ordering system on our site which is available on most products.
Or email us at dtoddmusic@aol.com with your enquiry
If you're paying by card we can normally get the goods out to you the same day (you need to get your order in before 12 midday though).
We're here 6 days a week, from 9am until 5.30pm and we don't stop for lunch |
| |
How can I pay? |
We accept most types of debit/credit cards and can take all credit card details over the phone. Please DON''T email your card details to us though, as this can be very unsafe.
Cheques are also fine and can be sent to
Dennis Todd Music |
86 Front Street |
Bedlington |
Northumberland |
NE22 5AE |
Just make the cheque out to Dennis Todd Music
|
| |
Why don't you do 'online ordering'? - UPDATE |
We now do "online ordering" on the site. We have a new Paypal shopping basket system allowing you to order pretty much anything you see on the site. We still recommend ringing us if you have any doubts or queries however, as we are more than happy to advise you on your purchases. We still feel that buying stuff online is fine as long as you're buying pretty generic things, like for example, printer paper, cd's, books, tomatoes, etc, etc. Even ordering guitar strings or valve oil is ok! We'd like to think that instruments are a bit more special though. An instrument is something that can be last for years and can bring you great enjoyment from playing it. Therefore it makes sense that you should buy the one that is right for you - you can't do this 'online' Whether you're just a beginner or a pro, we're here to help you make the right choice and give you the opportunity to try an instrument in store to see whether you like it and give you any advice you need. |
| |
What other advantages are there to buying 'in store'? |
Well, if you buy a guitar, we'll check it, tune it and set it up for you before it leaves. Or, say you buy a cornet, we'd let you play it, give you advice on mouthpieces and sort you out with any cleaning accessories you may want. Nothing ever comes in and out of the shop before we've checked it |
| |
I still want to order online or on the phone |
That's great! You don't have to come into the shop if you can't (or don't want to). Anything that's in stock can be delivered to your door the next day as long as you order online or get in touch with us fairly early on (say before 1 pm). Delivery charges are calculated per order and we will advise you on your delivery options when you order your goods. |
| |
Delivery Costs |
When you order something on our site postage is normally applied automatically. Below is a table that shows our postage system;
Cost of product (range in £'s) |
|
0 - 4.99 |
3.95 |
5.00 - 9.99 |
4.95 |
10.00 - 24.99 |
6.95 |
25.00 - 149.99 |
9.99 |
150.00 and up |
10.99 |
It must be noted that these delivery prices are based on costs in England only. Scotland and Wales are priced a little differently. Please ring or email with your postcode for an exact cost.
|
| |
Taxes |
All of our prices on the website have VAT added as standard, unless stated. |
| |
In Stock Items |
As we are a relatively small shop, we do not have the space to store a great deal of stock. As a result, a lot of the items you see on our site aren't necessarily 'In Stock' items. We still want to display them to you though and give you the chance to order them. Anything we don't physically have in stock here can usually be ordered from the supplier within 3 - 5 days, though we'd advise you of any delay as soon as possible. |
| |
Paying for goods |
When ordering directly through the Paypal system on our website, payment is taken automatically from your Paypal account or your credit card (whichever you prefer). Alternatively you can pay over the phone via credit card, pay cash at the shop, or send us a cheque. Please note that if paying via cheque, please allow time for the money to clear first before we despatch your goods. |
| |
What is my purchase turns out damaged or faulty? |
Well first of all, get in touch. Items that are delivered can sometimes become damaged in transit - this may be the courier's fault. If you do notice any damage to boxes when you receive your goods, please make a note of this on the delivery note. If you have an instrument or accessory that is faulty in any way, this could be the manufacturer's fault. Either way, get in touch with us as soon as possible.
Most warranties on goods last one year from purchase. This is against manufacturing defects and does not include replacement items, for example strings, sticks, valves, etc. Depending on the fault and how much use the goods have had, we may have to send the goods back to the supplier for inspection and replacement/repair. We will make these arrangements for you however, so don't worry
|
| |
What if I damage my instrument? |
If you damage your instrument in any way we can normally have it repaired, depending on the damage done. A lot of repairs are done in the shop by us but we also have two excellent repairers that can repair everything from brass and woodwind, to guitars and amps.
We must stress however that if you are returning an item that you bought from us - that you have damaged; please be honest with us. For example, if you bring us a clarinet and tell us that it isn't holding it's notes properly and we send it to our repairer, it could be quite likely that the alignment on the instrument is 'out'. This means that it is more than likely it has received a knock or has been dropped. That's ok though! Everyone has an acciident every now and then and we all make mistakes. We aren't going to interrogate you! But We know when an instrument is faulted and when it has been mishandled (often innocently).
Our repair rates are very fair. If you need any information on repairs or upgrades to instruments, go here
|
| |
Terms and Conditions |
The customer has 7 days from the receipt of any goods as a cooling off period. The customer may cancel the order for any reason during this time. The customer must inform us of cancellation in writing (but please phone or email first so we know as soon as possible), within this 7 day period. Any cost for delivery of goods to or from the customer that we have arranged, will be charged to the customer by Dennis Todd Music, unless the item is faulted or damaged. On cancellation of the order/contract, the customer is required to return the goods to ourselves, as the supplier, in an unused state, and to take care of the goods whilst in their possession. The goods must also be returned within seven days of the cancellation. Either ourselves, as the supplier, or the customer can arrange delivery of the goods back to us. Dennis Todd will refund the purchase price of the equipment to the customer, minus the original delivery and resulting collection costs (unless the item is faulted/damaged). We aim to do this no later than 30 days from re-receiving the goods |
